I recently was hired to improve processes. For the last 2 weeks I have studied the processes as they exist today. Two characteristics stand out strongly:
- Good documentation of processes exist, but does not get followed.
- The various departments that tend to point fingers at each other actually all try to accomplish the same goals.
My initial approach will generate value stream maps from the existing documentation to create broad visibility of the processes. This will allow us to see where adherence falls short. I will also generate cross-functional flow charts of the processes so each of the groups can easily see where hand-offs can more effectively occur and, more importantly, illustrate to them they really are aligned in their objectives.
By taking a step back to look at the processes as a whole, small changes can methodically be made that will generate large benefits. I will post some examples as they occur.
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